Shipping Policy

1. Overview

At Pawi, we deliver dog products across Ireland with a focus on clear expectations, honest communication, and reliable customer support.

We work with selected fulfilment partners to offer a curated range of products for dogs and dog owners. Some products may be fulfilled by third-party or international suppliers, depending on the item.

2. Shipping Area

We currently ship within the Republic of Ireland only.

3. How We Fulfil Orders

To offer a wider range of useful dog products, Pawi works with external fulfilment partners.

This means that:

Products may be shipped from different fulfilment locations.

Some products may be dispatched by third-party or international suppliers.

Delivery times may vary depending on the product and fulfilment location.

If your order includes multiple products, items may arrive in separate deliveries.

We aim to make delivery expectations as clear as possible before and after your purchase.

4. Processing Time

Orders are typically processed within 1–3 working days after payment is confirmed.

During busy periods, processing may occasionally take slightly longer.

5. Delivery Time in Ireland

Estimated delivery time for standard delivery within Ireland is usually:

7–15 working days after dispatch

Some orders may arrive sooner, while others may take slightly longer depending on the product, supplier, courier, and fulfilment location.

If there is a significant delay with your order, you can contact us and we will help investigate it.

6. Shipping Costs

Shipping costs are displayed clearly at checkout before payment.

Current shipping rates:

Free shipping on orders over €45

€3.90 shipping fee for orders under €45

7. Tracking

Where tracking is available, we will provide tracking information once your order has been dispatched.

Please note that tracking availability may depend on the product, courier, and fulfilment partner.

8. Separate Deliveries

If your order contains multiple products, they may be shipped separately.

This means you may receive more than one parcel for the same order, and items may arrive on different days.

9. Delays

While we aim to meet our estimated delivery times, delays can occasionally happen due to:

Courier delays

Supplier processing delays

High demand periods

Customs or international transit delays where applicable

Incorrect or incomplete delivery details

If your order is delayed beyond the expected timeframe, please contact us and we will support you.

10. Incorrect Address

Please make sure your shipping details are correct before placing your order.

Pawi is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the details before dispatch, but we cannot guarantee changes once the order has been processed.

11. Lost or Damaged Items

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us.

We will review the issue with the courier or fulfilment partner and, where appropriate, offer a replacement, refund, or another suitable solution.

Please include your order number, photos of any damaged item or packaging, and a brief explanation of the issue.

12. Contact

For any shipping-related questions, please contact us at:

Email: [your support email]

We aim to respond as quickly as possible.

13. A Note from Pawi

Pawi is built around simple dog products, honest communication, and a purpose behind every order.

We are currently developing our impact model to support dogs in need through future donations and partnerships. As we grow, we will continue improving our fulfilment process and sharing clear information with our customers.